Dear Current and Future Guests:
As the situation around Novel Coronavirus (COVID-19) continues to evolve, we are actively making thenecessary changes to our protocols to ensure we provide safety and flexibility for our guests. Wewanted to reach out to you personally with information about what we are doing here to support you and your travel plans. Currently the Hotel is open for business, with modified procedures. Our Convention Center is closed. As always, the safety, security, and health of our guests and team members is of the utmost importance and our highest priority. Here are the actions we have taken:
We have modified our cancellation policy and allow for full flexibility and cancellation up to 24 hours
prior to arrival. If you do feel ill on the same day of your arrival, we will cancel without penalty, and
simply ask you to contact us directly to make arrangements before check-in time.
For Third Party Travel Agent Reservations:
Contact the booking agent directly to make any
modifications to your third party reservation. We are not authorized to directly modify third party
For Direct Reservations:
Follow the instructions on your Reservation Confirmation Email to cancel or
modify your reservation. Call us directly at 517-694-8123 if you need any special assistance.
Our team has been briefed on the additional measures and new protocols, is informed of the
latest news and information from local and national health authorities, and has a plan in place should
there be any evidence of this viral infection at our property or geography.
Cleanliness and Safety:
A. All employees are required to engage in frequent hand-washing.
B. We have deployed hand sanitizer an shields at check in counters.
C. Our staff is trained to avoid close contact and practice social distancing.
D. Our staff has been instructed on increased sanitization measures we have taken to sanitize public areas, key-cards, public bathrooms, and specific touch-points.
E. We have made necessary adjustments to our breakfast offerings in accordance with current food
It is during times like this where community must be galvanized and hospitality matters most. Whether your travel plans are now or in the near future, our friendly team members are ready to welcome you.
For additional information about Coronavirus (COVID-19), please visit the Centers for Disease Control and Prevention at CDC.GOV.
Best of Health,
Causeway Bay Management